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Phylos support

How can we help?

Send a question, report a problem, or share an idea at support@phylos.app.

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Common questions

How do I restore a purchase?

Open Profile, then Settings, then Subscription, and choose Restore Purchases. Use the same Apple or Google account you used to buy it. Restoring a purchase does not charge you again.

How do I cancel a subscription?

Manage subscriptions through your Apple account or Google Play. Cancel before the renewal date shown by your store. Deleting the app or your Phylos account does not cancel a store subscription.

Why is call or debate audio cutting out?

Check your microphone permission and internet connection. Try switching between Wi-Fi and cellular data. If the issue continues, include your device, app version, and what happened in your message.

How do I delete my account?

Open Profile, then Settings, and choose Delete account. If you cannot sign in, email us from the address associated with your account. We may need to verify ownership before acting on your request.